Shipping policy
At Purefemm, we're committed to delivering your wellness supplements quickly and reliably. Below you'll find exactly how long each step takes, what shipping costs, and how to reach us if something goes wrong.
We currently ship within the United States only.
Delivery Times
Your total delivery time is made up of two parts: the time we need to prepare your order (handling time) and the time the carrier needs to bring it to your door (shipping time).
| Handling time | Shipping time | Total delivery time | |
|---|---|---|---|
| United States (Standard) | 1–2 business days | 2–5 business days | 3–7 business days |
Business days are Monday through Friday, excluding US public holidays. All timeframes are estimates based on past orders and may vary depending on your location and carrier capacity.
Handling Time
Handling time is the time it takes us to prepare, pack, and hand your order to the carrier. It does not include transit time.
- Orders placed before 12:00 PM PT (Mon–Fri) are typically handed to the carrier the same business day.
- Orders placed after the cutoff, on weekends, or on public holidays are processed on the next business day.
- Standard handling time: 1–2 business days.
Shipping Time
Shipping time starts the day the carrier picks up your parcel — not the day you place your order. Standard shipping time within the United States is 2–5 business days.
Shipping Costs
| Order value | Shipping cost |
|---|---|
| Orders over $50 | Free |
| Orders under $50 | $6.95 |
| Subscription refill orders | $6.95 |
Carriers and Tracking
All orders are shipped quickly and securely with tracking. We ship with USPS, UPS, and DHL. As soon as your parcel leaves our fulfillment center you'll receive a shipping confirmation email with a tracking number. Tracking information can take up to 24 hours to update on the carrier's website.
If you haven't received a confirmation email, please check your spam folder first, then contact us at info@purefemmhealth.com.
Shipping Restrictions
We ship within the United States only, including Alaska and Hawaii. We do not deliver to P.O. boxes. A complete, accurate shipping address and phone number are required at checkout — we cannot be held responsible for delays or failed deliveries caused by incorrect address details.
Changes and Cancellations
Because orders are sent to our fulfillment center immediately after they are placed, the window to change or cancel an order is short.
- To request a change or cancellation, email info@purefemmhealth.com within 2 hours of placing your order, with your order number in the subject line.
- We will always try to catch the order before it ships, but once a parcel has been packed or handed to the carrier, it can no longer be modified, redirected, or cancelled.
- If your order has already shipped, you're still covered by our 100-day money-back guarantee — see our Refund Policy.
Subscription Orders
Subscription refills are charged and sent to fulfillment automatically on your billing date. Once the charge is initiated, that individual refill can no longer be stopped.
You have full control over your subscription before your next billing date. At any time you can:
- Skip your next shipment
- Change your delivery frequency (every 45, 60, or 90 days)
- Switch to a different Purefemm product
- Cancel your subscription entirely
To make changes, log in to your account at www.purefemmhealth.com or email info@purefemmhealth.com at least 24 hours before your next scheduled charge. You will receive an email reminder before every renewal.
Damaged Parcels
If your order arrives damaged, contact us at info@purefemmhealth.com within 7 days of delivery and include photos of the product and the outer packaging. We'll send a free replacement.
Lost or Stolen Parcels
If tracking shows your parcel as delivered but you haven't received it, please check with your household and neighbors and allow 48 hours — parcels are occasionally scanned before the final drop-off. If it still hasn't arrived, contact us and we'll open a case with the carrier and find a solution for you.
Delays Outside Our Control
Severe weather, carrier backlogs, and peak holiday volume can extend transit times. If your delivery takes noticeably longer than the estimates above, email us at info@purefemmhealth.com with your order number and we'll chase it for you.
Customer Support
Email: info@purefemmhealth.com Phone: +1 (307) 355-4138 Support hours: Monday–Friday, 9:00 AM – 5:00 PM PT. Closed weekends and US public holidays. Contact form: www.purefemmhealth.com/pages/contact
We reply to all inquiries within one business day.
Purefemm LLC 1201 North Market Street, Suite 111-P66 Wilmington, DE 19801, USA
Last updated: July 29, 2026