Refund policy
Last updated: July 30, 2026
At Purefemm, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.
100-Day Return Window
You may return any Purefemm product purchased directly from purefemmhealth.com within 100 days of the delivery date, whether the product is unopened or has been opened and used.
To be eligible for a refund:
- Your return request must be submitted within 100 days of the delivery date.
- All containers from the order must be returned, including empty or partially used bottles.
- Your return must be authorized by our team before you ship anything back (see "How to Start a Return" below).
- Gift cards are not returnable or refundable.
This applies to first-time orders, repeat orders, and subscription refill orders alike.
If your order contained multiple items and you wish to return only some of them, you may do so. Please specify which items you would like to return when submitting your request. Our team will validate the items received and issue a refund for the eligible products.
How to Start a Return
1. Contact us first. Email info@purefemmhealth.com with your order number and the item(s) you wish to return.
2. Wait for our confirmation. We will reply with a return authorization. Returns sent back without prior authorization cannot be processed.
3. Ship the product to our returns address:
Purefemm — Returns 6455 E Tropical Parkway #140 Las Vegas, NV 89115 United States
4. Include a note with your name and order number inside the package, and email us the tracking number or a photo of your postage receipt so we can process your refund faster.
Return Shipping & Fees
- Customers are responsible for the cost of return shipping, unless the item arrived damaged or was shipped incorrectly.
- For damaged, defective, or incorrectly shipped items, Purefemm covers the return shipping cost.
- Original shipping fees paid at checkout are not refundable.
- We do not charge a restocking fee.
Refund Processing
Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds are processed within 7–10 business days of receipt and issued to the original payment method used for the purchase.
Damaged or Defective Products
If you receive a damaged or defective product, we sincerely apologize. Please contact us at info@purefemmhealth.com with your order number and a photo of the item. We will send a replacement at no additional cost, and you do not need to return the damaged product unless we ask you to.
Shipping Delays
If we are unable to ship your order within the timeframe stated at checkout, we will notify you and give you the option to either continue waiting or cancel your order for a full refund, including shipping costs.
Subscriptions
Subscription orders can be cancelled at any time, with no fees and no minimum number of shipments.
- Cancel through your customer account at purefemmhealth.com, or
- Email info@purefemmhealth.com and we will cancel it for you.
Cancellations take effect immediately. To avoid being charged for your next shipment, please cancel before your next scheduled billing date, which is shown in your account and in your order confirmation email. Subscription orders are covered by the same 100-day return window described above.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please return your original order following the steps above and place a new order.
Non-Refundable Items
- Original shipping fees and expedited shipping fees
- Gift cards and orders paid for with gift cards
- Products not purchased directly from purefemmhealth.com
Contact Us
If you have any questions about this policy or need assistance with a return, please contact us:
- Email: info@purefemmhealth.com
- Phone: +1 (307) 355-4138
- Contact form: www.purefemmhealth.com/pages/contact
Purefemm LLC 1201 North Market Street, Suite 111-P66 Wilmington, DE 19801, United States
Thank you for shopping with Purefemm. We appreciate your business and are committed to providing you with the best possible customer experience.